What we actually look at during a station site visit

Consulting engagements start with a visit. Not a call, not a questionnaire. Somebody from our team stands on your lot and works through the same list every time.

Outside

• Dispenser condition, card reader compliance, and how long the last outage took to fix
• Tank monitoring records and the date of the last tightness test
• Canopy lighting, signage and striping, which tell you how the site is being maintained
• Traffic flow and where cars stack up at the busiest hour

Inside

• Cooler stock levels against what is actually selling
• Shelf pricing versus POS pricing, which disagree more often than owners expect
• Cash handling procedure, and whether it is written down anywhere
• Staff coverage across a full week, not just the day we visit

The back office

• The last three months of statements and how long they took to close
• Fuel supply contract terms and the renewal date
• Permits and licences with their expiry dates
• Who has access to what, including former employees who still do

The two that usually surprise people

Shelf pricing that does not match the POS is the first. It is common, it is quiet, and it costs money on every transaction until somebody reconciles the two.

Former employee access is the second. Alarm codes, back-office logins and key copies tend to outlast employment by a long margin. It is rarely malicious and it is always worth closing.

You get the findings in writing whether or not you hire us. Read more about our Fuel Retail Consulting work.